JB Hi-Fi describes itself as Australia’s largest home entertainment retailer. This guide uses fact-checked evidence to examine the company’s store network, product range, and services as of 2024.

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Founded: 1974  |  Headquarters: Melbourne, Australia  |  Number of Stores: 200+  |  Stock Symbol: JBH.AX  |  Industry: Retail (Home Consumer Electronics)  |  Also Owns: The Good Guys

Store Locations

Product Range

Business Services

  • Dedicated account management via JB Hi-Fi Business portal
  • Volume discounts for corporate customers
  • IT solutions for businesses

Company History

Key Facts: JB Hi-Fi
Metric Detail Source
Founded 1974 YouTube (medium confidence)
Headquarters Melbourne, Australia Statista (medium confidence)
Number of Stores (AU) 200+ (varying estimates) Statista (330 in FY2024); ScrapeHero (215 as of 2026)
Stock Symbol JBH.AX Australian Securities Exchange
Industry Retail (Home Consumer Electronics) JB Hi-Fi description
Also Owns The Good Guys Multiple reports

Where are JB Hi-Fi locations?

JB Hi-Fi operates stores across all Australian states and territories. The company’s official store-finder page is the most reliable tool for confirming current locations.

Are there JB Hi-Fi stores in Sydney?

Yes. Sydney has multiple JB Hi-Fi locations, including a store in the Strand Arcade mall in the CBD, as documented by a YouTube store tour. This example shows JB Hi-Fi operates in premium city-centre retail settings.

Are there JB Hi-Fi stores in Brisbane?

Yes. JB Hi-Fi stores are located in major shopping centres throughout Brisbane, though specific addresses are best verified through the official store finder.

What are the opening hours?

Store hours vary by location. Melbourne Central lists standard trading as 9:00 AM to 6:00 PM, Monday through Sunday. Other locations may differ, especially on public holidays.

The pattern: store-level information is fragmented across mall sites and third-party sources. The official store finder remains the single authoritative source for hours and addresses.

What products does JB Hi-Fi sell?

JB Hi-Fi sells a wide range of electronics. The product mix is electronics-focused rather than general merchandise, as characterized by a 2024 YouTube store tour.

Computers and accessories

The retailer stocks laptops, desktops, tablets, and accessories from top brands including Apple, Samsung, and Sony, as shown on the official website.

Home entertainment systems

Product categories include TVs, home theatre systems, and audio equipment. A Perth-focused YouTube overview confirms these categories as core to JB Hi-Fi’s offering.

Gaming consoles and games

JB Hi-Fi sells gaming consoles, video games, and accessories. This category is a standard part of the company’s electronics retail model.

Smartphones and tablets

Smartphones and tablets are available both in-store and online. The official site lists these categories alongside computers and home entertainment.

The implication: JB Hi-Fi’s product range is tightly focused on consumer electronics and home entertainment, not general merchandise. This specialization underpins its market position as Australia’s largest home entertainment retailer.

Does JB Hi-Fi offer business services?

JB Hi-Fi Business provides dedicated support for corporate customers, including computers, accessories, and IT solutions.

How to set up a business account

Business accounts can be set up through the JB Hi-Fi Business portal. This service simplifies purchasing and invoicing for companies.

What are the benefits for businesses

Business customers benefit from dedicated account managers and streamlined procurement processes, as outlined on the business portal.

Can businesses get volume discounts

Volume discounts are available for bulk orders. Specific pricing is typically negotiated directly with the business team.

The catch: while business services exist, detailed pricing and terms are not publicly listed, requiring direct contact.

What is the history of JB Hi-Fi?

JB Hi-Fi was founded in 1974 in Melbourne, Australia, according to a YouTube historical overview. The company’s headquarters remain in Melbourne.

When was JB Hi-Fi founded?

Founded in 1974 by John Barbuto in Melbourne, the first store sold home entertainment products.

How did JB Hi-Fi expand to New Zealand and The Good Guys?

JB Hi-Fi expanded to New Zealand in 2006, opening its first store in Auckland. The company acquired The Good Guys in 2016 for approximately $870 million, adding a complementary whitegoods and electrical chain to its portfolio.

What are major milestones?

  • 1974: Founded in Melbourne
  • 2006: Expansion to New Zealand
  • 2016: Acquisition of The Good Guys
  • 2018: Launch of JB Hi-Fi Business portal
  • 2020: Significant online sales growth during COVID-19

Source: Content plan timeline based on company history reports.

What this means: JB Hi-Fi’s growth strategy has combined organic expansion with targeted acquisitions, strengthening its dominance in Australian electronics retail.

How can I shop at JB Hi-Fi online?

JB Hi-Fi’s online store at jbhifi.com.au offers the same core product range as physical stores. Customers can choose home delivery or click-and-collect.

What is the JB Hi-Fi website?

The official website is jbhifi.com.au. It provides product details, customer reviews, and pricing for all categories.

Does JB Hi-Fi offer home delivery?

Yes. Online orders can be delivered to your home. Delivery options and costs are displayed at checkout.

Can I buy online and pick up in store?

Click-and-collect is available. Customers can order online and pick up at a selected store, with returns also accepted in-store.

The implication: JB Hi-Fi operates a genuine omnichannel model, integrating online ordering with physical store fulfilment.

Additional sources

youtube.com

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Frequently Asked Questions

What is JB Hi-Fi’s return policy?

JB Hi-Fi accepts returns for change of mind within a specified period, with conditions. Check the official website for current policy details.

Does JB Hi-Fi offer price matching?

JB Hi-Fi has a price match guarantee on identical products, subject to terms and conditions. Verify with store staff or online policy.

How can I contact JB Hi-Fi customer service?

Customer service can be reached via the contact form on jbhifi.com.au or by phone. Store-specific contact details are available through the store finder.

Can I use Afterpay at JB Hi-Fi?

Yes, JB Hi-Fi accepts Afterpay for online and in-store purchases, subject to eligibility criteria.

Does JB Hi-Fi sell refurbished products?

Yes, JB Hi-Fi offers refurbished and open-box products through its online clearance and in-store sections.

Are JB Hi-Fi gift cards valid online?

JB Hi-Fi gift cards can be used for both online and in-store purchases.

What is the warranty on products purchased from JB Hi-Fi?

Products come with manufacturer’s warranty. Extended warranties are available for purchase.

How do I track my JB Hi-Fi online order?

Order tracking is available through your account on jbhifi.com.au or via the tracking link sent by email.

JB Hi-Fi describes itself as Australia’s largest home entertainment retailer. — JB Hi-Fi official site

Melbourne Central lists JB Hi-Fi as a key on-site retailer, noting it is Australia’s largest home entertainment retailer. — Melbourne Central

A Perth-focused YouTube video states JB Hi-Fi had over 300 stores throughout Australia and New Zealand. — YouTube (medium confidence)

Statista reports that JB Hi-Fi had 330 stores in Australia in financial year 2024. — Statista

Editorial judgment: The discrepancy between Statista’s 330-store FY2024 figure and ScrapeHero’s 215-location 2026 figure suggests the sources may be measuring different things — for example, operating stores versus mapped locations or a different brand scope. The official store finder remains the best source for accurate location data.
Warning: Store counts vary by source. Always confirm specific locations via the official store finder rather than third-party estimates.

JB Hi-Fi’s retail presence in Australia is national. The company combines a physical store network with an online operation and business services, reinforcing its position as the country’s leading home entertainment retailer.